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This site is work in progress, please be patient with us. We are consolidating the site from historical fragments whilst adding
new features
that better match our senior demographic.
Did you know?
This is hints and tips about IT that you may not know. You may also get help at our
Frequently Asked Questions (FAQs)
page.
Many seniors feel unsure about their ability to use technology effectively, often fearing they might "break" something. Apps, websites, and devices often have cluttered layouts, small text, or too many options, making them overwhelming. Then add poor vision, reduced motor skills, or hearing difficulties can make devices harder to use without
accessibility adjustments
.
The
Plus
button at the top of the page makes text bigger, the
Minus
sign makes fonts smaller and the Equals button resets it back to normal (100%) as can be seen
below
.
Scroll down for more info
QR Code
What is it?
A Quick Reference (QR) code is just a picture that when you use your mobile phone to take a picture of it, its opens a web page. The picture is just another link of bar code that you see on the groceries.
So, using Your Phone’s Built-in Camera (Most Modern Phones) Open the Camera App
On iPhones (iOS 11 or newer) and most Android devices, the camera can automatically scan QR codes. Point the Camera at the QR Code, so that the square in the center of the image and is in focus (not blurred) Once the position the QR code clearly within the camera's viewfinder.
Hold your phone steady — you don’t need to press the shutter. it might then
Bleep
Tap the Notification and a link or prompt will appear on the screen.
Tap it to visit the website, download an app, or view the QR code's content.
Passwords
Password Management
Remembering multiple passwords, understanding password security, and using password managers can be difficult. Password Managers such as
Google Password Manager
allow you to shore passwords on your phone or laptop and when BioMetrics are enabled you can use your face, finger-print or Personal Identification Number (PIN) to unlock and use the password for that site.
You can always use the
Forgotten Password
route on a site to get a new password sent to your email or mobile Phone.
If you change your Mobile Phone number then your Password Recover phone number is your old phone number so you never get it.
Free IT support for older people
IT support
Seniors may struggle to find clear, patient tech support.
please check:
✅
AbilityNet
is a pioneering UK
charity
transforming the lives of older and disabled people and working with organisations of all types and sizes to build a digital world that is accessible to all.
✅
Age UK Digital Champions
(one-on-one tech guidance). Call
Digital Skills
on
01903 726 276
or email
HelpAtHome@ageukwsbh.org.uk
What they can help with:
Setting up a new mobile phone, laptop or tablet
Online shopping
Facetime, emails, phone calls and texts
Publishing pamphlets and magazines
Microsoft Office
Microsoft Teams, Skype, Zoom
Setting up Online banking, GP appointments, NHS app
Booking tickets for theatres & cinemas etc.
Setting virtual assistants ('Alexa', 'Siri', etc.) to remind to take medications, go to appointments etc.
✅
TechBoomers
aka Tech Life (free courses designed for seniors) with
The Ultimate Guide to
Digital Literacy
Changing Mobile Phones
PAC numbers
If you change your Mobile Phone number then your Password Recover phone number is your old phone number so you never get it. So you will want to keep the little SIM card from your old mobile phone and move it to your new phone. This way you have all your phone contacts as well. Many phones such as a Samsung have move phone software, and for the most part this also uses google, which allows you to move content, use as your contacts, to your new phone, and a new SIM -
It does not move the phone number!
.
If you are getting a new SIM card you have to move the Phone number, and this is where you need the
Using a PAC (Porting Authorisation Code)
to move your mobile number to a new phone is a straightforward process; but please check:
✅ Back up your contacts and important data before switching.
✅ Ensure your phone is unlocked if you're switching to a different network.
✅ If you’re still under contract with your old provider, early exit fees may apply.
How do I transfer my mobile number?
Big TEXT little text
Font Sizes
Did you notice the
Plus
and the
Minus
at the top of the page?
The Plus button makes text bigger, the Minus sign makes fonts smaller and the Pquals button resets it back to normal (100%).
The 3 little horizontal lines (often referred to as the Hamburger symbol) is a placeholder for a collapsed menu, this is only seen on small devices like a mobile phone, on a Laptop or on a iPad held in Landscape the full menu is shown.
You can find out more about Accessibly efforts
here
.