Victoria Garcia from Brighton and Hove bus transport speaking on accessibility issues for older people.
Victoria Garcia, who began her role in accessibility in 2010, shared how inclusive design in bus transport has evolved through direct engagement with users. Her work has led to improvements such as expanded space for wheelchairs and buggies, flip and fixed seats, designated areas for guide dogs, and loop systems for the hard of hearing. Feedback from groups like the Alzheimer’s Society helped guide dementia-friendly fabric choices, while consultations with sight-impaired users influenced pattern designs to aid visual navigation.
The transport strategy operates at national, local, and individual levels, working with councils to address issues like bus stop placements. Travel pass policies vary by region; for example, Brighton and Hove allow 24/7 use, while East Sussex begins at 9:30 a.m. A campaign aims to standardise these rules nationwide. Attendees raised access concerns near hospitals, issues reading digital boards, and suggested reorienting shelters affected by sea winds.
Safety and fall prevention were key topics, with concerns about buses moving off before passengers are seated. Victoria stressed that remaining seated until a full stop is crucial and that drivers won't face penalties for assisting passengers. Tools like the “helping hands” card and comprehensive disability awareness training are part of the proactive safety approach. Incidents like getting caught in doors are treated seriously, reviewed via CCTV, and can lead to disciplinary action.
Further concerns included long gaps between stops and lack of service along the seafront, which Victoria said was due to safety and cost issues. The rapid response team has been reduced, but emergency protocols remain via driver controls and inspectors. Despite these challenges, Victoria highlighted successful initiatives like the Santa Bus charity and the community support fund, which offers grants or free tickets to local causes. The session ended by affirming that good design benefits all users.
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