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Social Isolation

Not everyone is comfortable with technology, some have physical barriers to technology eg blind people using council website and "The Computers Says No!" The council removing all telephones from the office thus excluding the public from access to any form of customer service. The other scenario is for Parking; where Pay-By-Phone/Pay-By-App is in a Mobile Signal Black Spot, and of course you only get the second letter telling you that you did not pay the fine. This then leads to Social Isolation
See also Technophobia, Digital Exclusion and Physical Inclusion

Scroll down for more info

Social Isolation

This is the opposite of Digital Exclusion.
There is no point telling a senior to "Just Go On-Line", if they have any from of Technophobia.
More over, too many Council put too much true in 'AI Will Fix It'.
This allows BHCC to cut their Customer Service team from 15 skills Customer Service Agents to just 2
The council removing all telephones from the office (just use MS Teams) thus excluding the public from access to any form of customer service - an Human to Talk to.
The other scenario is for Parking; where Pay-By-Phone is in a Mobile Signal Black Spot.

Real World Example

What Causes Social Isolation in Older Adults?

Social isolation in later life rarely comes from just one cause. It usually builds up over time as health, life events, and circumstances stack together. Here are the main drivers to watch for.

1. Health Problems and Mobility Issues

Chronic health conditions can make it harder for older adults to get out, connect with others, and stay involved in their community.

  • Long-term illnesses such as heart disease, arthritis, diabetes, or lung conditions.
  • Pain, fatigue, or breathlessness that make walking or standing difficult.
  • Fear of falling or having a medical episode away from home.

2. Hearing and Vision Loss

Sensory changes can make everyday conversations feel exhausting or embarrassing.

  • Struggling to follow conversations in groups or noisy places.
  • Difficulty recognising faces, reading signs, or navigating unfamiliar spaces.
  • Avoiding social activities because it feels “too hard to keep up.”

3. Losses and Major Life Changes

Big transitions later in life can suddenly shrink someone’s social world.

  • Bereavement: the death of a partner, close friends, or siblings.
  • Retirement and the loss of daily routines, colleagues, and purpose.
  • Moving home, downsizing, or relocating to a new area or care setting.

4. Living Situation and Local Environment

Where and how someone lives can either support connection—or quietly cut it off.

  • Living alone after many years with a partner or family.
  • Rural or car-dependent areas with poor public transport.
  • Neighbourhoods that feel unsafe or are hard to walk around (few benches, poor lighting, no ramps or pavements).

5. Limited Transport Options

Even the most motivated person can feel stuck if they simply can’t get anywhere.

  • No longer driving, or lacking confidence to drive.
  • Public transport that is infrequent, confusing, or physically hard to use.
  • Relying on family, friends, or taxis and feeling like a burden for asking.

6. Mental Health and Confidence

Emotional wellbeing has a powerful impact on how connected or disconnected someone feels.

  • Depression, anxiety, or low mood draining the motivation to go out.
  • Thoughts such as “I’m a burden” or “No one wants to hear from me.”
  • Withdrawing after grief, trauma, or burnout from caring responsibilities.

7. Cognitive Changes

Memory and thinking changes can quietly push people away from social life.

  • Mild cognitive impairment or dementia making conversations confusing.
  • Embarrassment about memory slips or repeating questions.
  • Friends and family unsure how to respond, so they visit less often.

8. Social and Cultural Factors

Experiences of discrimination, exclusion, or “not fitting in” can deepen isolation.

  • Ageism: being dismissed or ignored because of getting older.
  • Language or cultural barriers after migrating or as neighbourhoods change.
  • Feeling different or excluded (for example, LGBTQ+ elders or those estranged from family).

9. Financial Constraints

Money worries can quietly close down opportunities to connect.

  • Not being able to afford taxis, clubs, classes, or trips out.
  • Prioritising essentials like heating and food over social activities.
  • Shame or embarrassment about finances leading to further withdrawal.

10. The Digital Divide

As more services and social spaces move online, some older adults are left out.

  • Limited access to devices, broadband, or data.
  • Low confidence with smartphones, video calls, and social media.
  • Feeling left behind as family and friends communicate mainly online.

Social isolation is rarely about “not trying hard enough.” It’s usually the result of several of these factors building up at once. The good news is that small, practical changes—at home, in families, and in communities—can make a real difference.

How to Spot and Reduce Social Isolation in Older Adults

Social isolation isn’t always obvious. Many older adults say they are “fine” even when they’re deeply lonely. Here’s how to notice the early signs and practical ways to help.

Early Warning Signs of Social Isolation

These signs on their own may not prove isolation, but together they can signal that someone needs more connection and support.

  • Less contact than usual: fewer phone calls, texts, or visits; cancelling plans more often.
  • Changes in daily routine: staying in pyjamas all day, sleeping more, or struggling to keep up with chores.
  • Home feels “shut down”: curtains stay closed, mail piles up, the house looks less cared for.
  • Loss of interest: hobbies, clubs, or activities they used to enjoy are quietly dropped.
  • Talking more about the past: repeatedly saying “everyone I cared about has gone” or “I don’t want to be a burden.”
  • Emotional changes: more tearful, irritable, flat, or anxious than usual.
  • Neglecting health: missed appointments, not taking medications properly, or ignoring new health problems.
  • Digital withdrawal: stopping video calls or messages, even when they used to enjoy them.

Practical Ways to Reduce Isolation at Home

Small, consistent actions can be more powerful than occasional “big gestures.”

  • Create a simple connection routine: a short daily check-in by phone, text, or video call.
  • Make visits easy: offer specific times, help with shopping, or share a weekly meal rather than vague “we must catch up soon.”
  • Invite, don’t pressure: gently encourage, but respect energy levels and preferences.
  • Share everyday life: ask for their opinion, involve them in decisions, and include them in family events.
  • Support hobbies from home: books, craft supplies, puzzles, or TV/radio programmes they can discuss with others.

Community and Social Solutions

Connection doesn’t have to come only from family. Local groups and services can make a big difference.

  • Local clubs and groups: coffee mornings, walking groups, faith communities, arts and crafts, or men’s/women’s sheds.
  • Day centres and lunch clubs: safe spaces to eat together, chat, and join activities.
  • Befriending services: volunteers who offer regular phone calls or home visits.
  • Transport support: community buses, taxi vouchers, or lift-sharing schemes to help them get out.
  • Intergenerational projects: schools, youth groups, or community programmes that link older and younger people.

How Health and Care Professionals Can Help

Social isolation is a health risk, not just a “social issue.” Professionals can play a key role.

  • Ask about loneliness as standard: “Do you feel you have enough contact with people you care about?”
  • Signpost clearly: keep up-to-date lists of local groups, transport options, and support services.
  • Watch for red flags: frequent attendances, unexplained physical symptoms, or rapid decline in mood or function.
  • Work as a team: link GPs, social workers, community nurses, and voluntary organisations.

Bridging the Digital Divide

Technology can be a lifeline—but only if it feels simple, safe, and supportive.

  • Start with their goals: for example, “see the grandchildren” or “speak to an old friend,” not “learn a tablet.”
  • Offer gentle coaching: short, patient sessions with clear written steps and large print.
  • Choose simple tools: devices with clear home screens, large icons, and minimal apps.
  • Combine online and offline: digital contact should add to, not replace, face-to-face visits where possible.

Social isolation in older adults is not inevitable. By spotting the early warning signs and taking small, steady steps—at home, in communities, and in services—we can help older people feel seen, valued, and truly connected again.


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